When we bought Northampton Veterinary Clinic in June 2000, the whole hospital ran with two doctors. Now, thanks to our amazing community and the trust they have put in us, we have grown to five doctors and a staff of twenty three. We love our old house on South Street and are sad to leave it behind, but it has become obvious that we need more space.
We were just starting to look into possibilities when we came across 190 Nonotuck and a large clinic which used to be filled with human doctors. Three months later, we had made the purchase and bought space in a modern building situated on one floor and shared as a business condo.
Why did we buy? Our goal has always been to make the client and patient experience as caring and comfortable as possible. Here are a few of the improvements that drove us towards this major undertaking.
For our clients, we are very excited to be expanding from four exam rooms to seven. This should reduce wait times and improve privacy . There is plenty of parking which will be a huge relief to all! Clients will also have full access to bathrooms in the main condominium space and will no longer have to be escorted to our single bathroom in our back treatment area. And we hope to have more prescription foods at the clinic to cut down on the need to special order.
Of course, anyone who knows us also realizes we have our patients’ comfort in mind also. Some changes to help create a fear-free experience will include an area in our waiting room where people with cats can tuck in behind beautifully glassed walls and avoid direct contact with rambunctious dogs. Our work space will have an expanded treatment and lab area. One design feature that we are especially proud of is the concept of “pod housing” which we came up with for making our patients comfortable. Instead of one kennel area, we have strategically placed cat and dog housing in five different areas so we can provide the best possible care. Dogs that are happier to be watching us can be right where people are working. Shy cats can be in the quiet private room, which has a window for us to watch them but is separated from the bustle of the clinic. Surgery patients can be right in our pre-operative area from start to finish. Patients needing many treatments can be in the laboratory a step away from the certified technicians.
These changes have meant Dr. Paporello and I have been working less as veterinarians and more as business owners. We will be able to expand our availability again once we move in, hopefully in January! We welcome your feedback as we make this enormous change and we hope that you will be as happy as we will be when our new clinic is built and up and running! Thank you so much for helping us achieve our dreams and entrusting your beloved animals to our care!